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FAQs

Question: What is your email address?
 
Answer: You can email questions, suggestions or comments to Nutman@TryMyNuts.com
 
 
Question: My friend and I want to show off a pic of our Try My Nuts T-Shirts and want to get on the nutty customer gallery. How would we do it?
 
Answer: Send your picture with your email to nutman@trymynuts.com
 
 
Question: What are your store addresses and phone numbers?
 
Answer:
 
Timbuck II Shopping Center - 785D Sunset Boulevard - Corolla, NC 27927 - Phone: 252-453-4955
 
Scarborough Lane Shopping Center - 1171 Duck Road, Suite B-8 - Duck, NC 27949 - Phone: 252-261-0900
 
Kill Devil Hills - 710 C South Croatan Hwy - Kill Devil Hills, NC 27948 - Phone: 252-449-9022
 
Fredericksburg - 1183 Warrenton Road - Fredericksburg, VA 22406 - Phone: 540-752-1010
 
 
Question: When will all the chocolate products that show "out of stock" be available?
 
Answer: We take many chocolate products offline during the warmer summer months because shipping is such a problem with melting. We will from time to time have some of our more asked for chocolates available but we do not replace product that has melted so order at your own risk. We also highly advise that if you order chocolates in the warmer months, that you choose overnight shipping.
 
 
Question: What do I do if I have a problem with something I purchased?
 
Answer: If you have a question about an item you purchased from one of our stores, then you will need to call that store to discuss. If you have a question about an item you ordered from the website, then you will need to email nutman@trymynuts.com and we will get back to you ASAP! You may also call 540-737-4612.
 
 
Question: My credit card was declined, but the charge is showing on my credit card. What happened?
 
Answer: YOU HAVE NOT BEEN CHARGED. The "charges" that are appearing on your card account are called pending holds. We understand that this is a frustrating situation for you as well as the entire eCommerce industry. Pending holds come about because of the way banks verify billing address information and hold onto funds for any online transaction that has been submitted for approval. Whenever you place an order online, the funds are first verified by your bank prior to the address verification. Once you submit your credit card information for approval, your bank/credit company checks to verify the amount of money available. If you have enough funds, then an authorization code is given and the money is placed on hold. Once your funds are verified, then all of the billing information entered is verified. If your information is not exactly how your bank/credit company has it on file, then your order will not process.
 
 
Question: I don't feel comfortable ordering online. Do you have another way to order besides sending my credit card information over the Internet?
 
Answer: Send an email to nutman@trymynuts.com or you may call 540-737-4612 to place your order.
 
 
How long does it take for my order to ship once I place my order?
 
Answer: Most of the time, orders will go out within 24 hours if we have everything in stock. From time to time it may take up to three days or even longer before your order is shipped. Choosing next day or two day air does not always mean it will get there the next day, it simply means that after the order is processed, it will be shipped using that method. During busy times of year such as Christmas, there may be a slight delay due to large volume but we make every effort to ship orders within 24 hours.

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