Try My Nuts - Nut Company

Question: What is your email address?

Answer: You can email questions, suggestions or comments to Nutman@TryMyNuts.com

Question: My friend and I want to show off a pic of our try my nuts t-shirts and want to get on the nutty customer gallery. How would we do it?

Answer: Send your picture with your email to nutman@trymynuts.com or click here.

Question: What are your store addresses and phone numbers?

Answer:

Timbuck II Shopping Center - 785D Sunset Boulevard Corolla, NC 27927 Phone:252.453.4955

Scarborough Lane Shopping Center - 1171 Duck Road, Suite B-8 Duck, NC 27949 Phone:252.261.0900

Kill Devil Hills - MM 8.5 Phone:252.449.9022

Question: When will all the chocolate products that show "out of stock" be available?

Answer: We take many chocolate products offline during the warmer summer months because shipping is such a problem with melting. We will from time to time have some of our more asked for chocolates available but we do not replace product that has melted so order at your own risk. We also highly advise that if you order chocolates in the warmer months, that you choose overnight shipping.

Question: What do I do if I have a problem with something I purchased?

Answer: If you have a question about an item you purchased from one of our stores, then you will need to call that store to discuss it. If you have a question about an item you ordered from the website, then you will need to email nutman@trymynuts.com and we will get back to you ASAP!

Question: My credit card was declined, but the charge is showing on my credit card. What happened?

Answer: YOU HAVE NOT BEEN CHARGED. The "charges" that are appearing on your card account are called pending holds. We understand that this is a frustrating situation for you as well as the entire eCommerce industry. Pending holds come about because of the way banks verify billing address information and hold onto funds for any online transaction that has been submitted for approval. Whenever you place an order online, the funds are first verified by your bank prior to the address verification. Once you submit your credit card information for approval, your bank/credit company checks to verify the amount of money available. If you have enough funds, then an authorization code is given and the money is placed on hold. Once your funds are verified, then all of the billing information entered is verified. If your information is not exactly how your bank/credit company has it on file, then your order will not process.

Question: I don't feel comfortable ordering online. Do you have another way to order besides sending my credit card information over the Internet?

Answer:  Send an email to nutman@trymynuts.com and leave a message that you would like to place a phone order along with letting us know the best time to call and we will call you so you may place your order. You can also call 252-261-0900 to place your order.