Any free or flat rate shipping promotions can only be shipped to the 48 contiguous states and to the Disctrict of Columbia. This excludes the states of Alaska, Hawaii and Puerto Rico.
Your order will be sent as soon as possible depending on the availability of the desired products. Orders usually leave our warehouse in 1 to 3 business days as long as all products are in stock. Choosing the express shipping option does not make your order get processed any faster, it just makes the shipping option faster. During busy times of year such as Thanksgiving and Christmas, expect longer delays. Priority shipping takes an average of 1-3 business days by USPS but can be delayed due to weather or peak season.
If an order is returned to Try My Nuts due to the shipping company not being able to deliver, we will first contact the customer to resolve the issue. If we cannot make contact or if it's returned a second time, we will refund the order minus any and all shipping fees that have occurred.
*NOTE: When a gift basket is ordered and a certain product is out of stock that is to go in the basket, then a replacement product with at least the same value will be included in the basket. We will make it as close as possible to the initial item. For example, if one of the products in the basket was to be 12 oz. Gourmet Nuts and we were out of stock, then we may replace it with 12 oz. Butta Toasted Peanuts instead.
Chocolate will not be replaced and there will be no refunds given due to melting.
If the need arises for a return, please send an email to email@example.com or call 540-479-6658 to discuss.